SYSTEM OPERATIONAL // DELHI NCR, INDIA

Hi, I'm Nikhil Raghav

> IT Support & Networking Specialist | Aspiring Cybersecurity Analyst

Dedicated IT professional with over 8 years of experience in IT hardware support, network administration, active directory, and systems troubleshooting. Actively transitioning into dedicated Cybersecurity & Technical Defense roles.

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8+ Years Exp
6+ Certs
100% SLA Rate
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Nikhil Raghav - Cybersecurity & IT Specialist
SEC_OPS // AUTHORIZED
01. Overview

Professional Summary

Nikhil Raghav Professional Headshot
NIKHIL RAGHAV VERIFIED

I am a dedicated professional with a passion for Cybersecurity and IT Infrastructure, possessing over 8 years of professional experience in IT hardware support, network administration, and systems troubleshooting.

Having established a strong technical foundation, I am now looking for a challenging position where I can transition into a dedicated security role. My technical pursuits extend beyond the workplace; I actively engage in website development, create automation scripts in Python, and maintain a personal technical blog, which continuously sharpens my analytical skills.

With core competencies in network defense, technical troubleshooting, and a tenacious work ethic, my eventual goal is to become a Cybersecurity Specialist. I thrive in complex technical environments, value clear communication, and remain highly focused on organizational security and growth outcomes.

02. Career History

Professional Experience

Freelance IT Consultant

Shriraghav Tech, New Delhi
Aug 2025 – Present
  • Founder specializing in comprehensive IT solutions including hardware repair, system optimization, data recovery, and cybersecurity for commercial and SMB clients across Delhi NCR.

Senior IT Technician

R.K. Computer Sales & Service, Delhi
Jan 2019 – Mar 2022 | Jan 2023 – Aug 2025

Administered Active Directory services, DNS, DHCP, and GPOs to maintain peak network stability and performance metrics.

  • Network Defense: Managed the deployment and secure configuration of LAN/WAN infrastructures, including enterprise routers and perimeter firewalls.
  • Operations Leadership: Oversaw IT support for SMB portfolios and mentored technical staff to enhance organizational service delivery.
  • Technical Resolution: Provided expert troubleshooting for intricate hardware and software failures, managing escalations for critical system issues.
  • SLA Management: Surpassed ticket resolution benchmarks while ensuring high levels of client satisfaction and technical excellence.
  • Infrastructure Maintenance: Executed system debugging and performance monitoring for commercial platforms while upholding strict equipment security protocols.

Digital Marketing & IT Consultant

Self-employed, New Delhi
Apr 2022 – Jan 2023
  • Marketing Strategy: Managed end-to-end digital campaigns, achieving a 20-30% increase in social media reach and follower engagement for diverse clients.
  • SEO Excellence: Implemented data-driven SEO and backlink strategies that significantly improved clients' online visibility and search engine rankings.
  • Technical Consulting: Provided specialized freelance IT support and network management services for small businesses.

Freelance Webmaster & Digital Marketing Consultant

Black Motion Studio
2022 – 2024
  • Website Monitoring: Actively monitored website activity and performance to ensure optimal user experience and traffic flow.
  • Client Acquisition: Developed and executed comprehensive multi-channel digital marketing strategies to reach and convert potential clients.

Contract Field Services Engineer

Nykaa, Rajokri, New Delhi
Feb 2022 – Mar 2022

Provided L1/L2 technical support on-site for various departments, maintaining consistent IT operations and system availability. Oversaw end-user assistance, hardware rollouts, and problem resolution.

  • Hardware Resolution: Addressed failures for desktops, printers, and laptops through component-level repairs and replacements.
  • Network & System Admin: Supported macOS and Windows environments via regular updates; resolved VPN and LAN/Wi-Fi connectivity issues.
  • Access & Deployment: Managed system imaging and equipment inventory while setting up MFA to facilitate secure user access.
  • Service Delivery & Security: Managed helpdesk tickets to meet strict SLA targets and educated staff on safe browsing habits and data backup protocols.

Freelance SEO & Social Media Specialist

Geekybug | Lappyguardian | Lapocare
2022 – 2024
  • Audience Growth: Created engaging social media content and orchestrated high-impact campaigns that scaled brand reach.
  • Search Optimization: Achieved #1 organic search ranking for Lapo Care through data-driven keyword strategies and technical SEO audits.
  • Analyst Operations: Supervised campaign ROI and CRM metrics to drive strategic marketing growth.

Freelance CCTV Camera Technician

Self-employed, New Delhi
Jan 2018 – Mar 2019
  • System Deployment: Installed, maintained, and repaired complex CCTV systems and IP cameras for residential and commercial clients.
  • Surveillance Oversight: Monitored footage to identify and report suspicious activities, ensuring site physical security.

Freelance Junior IT Support Technician

Self-employed, New Delhi
Nov 2017 – Jan 2018
  • Helpdesk Support: Provided first-level technical support for internal users via phone, email, and remote access tools.
  • System Configuration: Installed and configured desktops, laptops, and peripheral devices following ITIL best practices.
03. Technical Capabilities

Skills & Competencies

Security & Networking
Ethical Hacking Firewalls Configuration Multi-Factor Authentication (MFA) CCTV & IP Surveillance Network Security Active Directory DNS & DHCP GPOs Administration LAN / WAN Architecture Routers & Switches
IT Infrastructure & Development
L1 / L2 Technical Support System Imaging & Rollout Inventory Management Ticket SLA Resolution Windows Server Administration Python Automation Scripting Website Development Hardware Repair Data Recovery
Digital Marketing & SEO
Search Engine Optimization (SEO) PPC (Google Ads) Google Analytics 4 (GA4) Campaign Strategy Backlink Acquisition Social Media Optimization (SMO) Technical Audits
Tools & Platforms
Windows & macOS Azure Admin Fundamentals Adobe Photoshop Canva ixBrowser Google AI Pro TryHackMe & CyberDefenders
04. Credentials

Certifications & Education

Cybersecurity Analyst

Cisco Networking Academy

Jan 2025 – Aug 2025. Comprehensive training path covering Network Defense, Threat Management, and Ethical Hacking foundations.

Practical Defense Platforms

TryHackMe & CyberDefenders

Hands-on practical cybersecurity scenario completions focused on SOC operations, threat hunting, and network defense.

MCSA: Windows Server 2012

Microsoft | Cert # G202-9754
  • 70-410: Installing & Configuring
  • 70-411: Administering Windows Server
  • 70-412: Advanced Server Services

Master in Digital Marketing

DIDM (2022)

Delhi Institute of Digital Marketing certification in performance marketing, SEO, Google Ads, and analytics.

Google Certified

Google Ads & GA4

Official certification in Google Ads campaign management and Google Analytics 4 tracking implementation.

Jetking Certified Engineer (JCHNE+)

Jetking Dwarka (2016)

Hardware Maintenance, Advanced Troubleshooting, Component Repair, and LAN/WAN System Configuration.

05. Interactive Console

CLI Terminal Widget

nikhil-raghav@cyber-sec-node: ~
v2.4.0
SYSTEM OPERATIONAL (v2.4.0-release) Type 'help' to list available commands. Try 'whoami', 'experience', 'skills', 'certs', or 'contact'.
nikhil@sec-ops:~$
06. Connect

Get In Touch

Email Address

iamnikhilraghav@gmail.com

Phone / WhatsApp

+91 8512832150

Location

Palam Colony, New Delhi - 110045, India

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