Expert diagnosis and repair for desktops, laptops, power supplies, motherboards, and peripheral devices to restore peak hardware functionality.
Managing helpdesk tickets via remote access tools, email, and phone following ITIL best practices with 100% target SLA compliance.
Troubleshooting printer spoolers, scanner drivers, secure VPN client connections, and local Wi-Fi / Ethernet connectivity.
Jetking Dwarka (2016)
Comprehensive practical training in computer hardware maintenance, advanced troubleshooting, component replacement, and LAN systems setup.
Provided expert troubleshooting for intricate hardware and software failures, surpassing ticket SLA resolution benchmarks for diverse client portfolios.
Provided L1/L2 technical support on-site for various departments, addressing desktop, laptop, printer hardware failures through component repairs.
First-level technical support for internal users via phone, email, and remote tools following ITIL best practices.
Reach out to Jetking Certified Engineer Nikhil Raghav for fast hardware repair or helpdesk assistance.
Contact Nikhil Raghav